Return Policy
Last updated: 5-7-2026
At Seán & Fiona, we do everything we can to keep our customers happy. However, we understand that sometimes you may wish to return a product. Below, we clearly explain our return policy. We're always happy to think along with you — if you have any doubts or questions, please contact us first at info@seanfiona.com.
1. How We Work
Seán & Fiona operates on a direct-from-supplier fulfillment model. To reduce waste and minimize our carbon footprint, we do not hold large amounts of stock ourselves: items that are not held in local stock are shipped directly from our supplier, located in China. As a result, returns must also be sent to our supplier's return address in China.
2. Return Window and Registration
- You may register a return within 14 days of receiving your item, by emailing us at info@seanfiona.com.
- A return can only be registered after you have physically received the item.
- Please always include your order number and a valid reason for the return in your request.
- Once approved, we will provide you with the supplier's return address in China.
3. Return Conditions
- A valid reason for the return is always required.
- Items must be unused, unwashed, undamaged, and in their original condition, with all tags and labels still attached.
- Trying items on is permitted; wearing them is not.
- Sale items cannot be returned without a valid reason.
- Deliberately ordering multiple sizes with the intention of returning some or all of them is not permitted.
- For hygiene reasons, certain items (such as underwear, swimwear, and jewelry) are excluded from return unless unopened and unused.
4. Return Costs and Process
- Return shipping costs are the full responsibility of the customer, including international shipping and any applicable customs fees.
- Items must be returned to our supplier's return address in China.
- The customer is solely responsible for arranging, paying for, and tracking the return shipment.
- We strongly recommend using a shipping method with tracking. Without valid proof of shipment, we are unable to process a return.
5. Customer-Friendly Alternative Solutions
Because international returns can be costly and time-consuming, we're happy to explore a suitable alternative solution together with you — for example, a partial refund or discount — to be agreed upon via email on a case-by-case basis. Please always contact us first at info@seanfiona.com before sending anything back.
6. Defective, Incorrect, or Damaged Items
If something is wrong with your order — for example, the size, fit, or quality — please email us within 14 days of receiving your item, including clear photos and a description of the issue. Without photos and a description, we are unable to process your claim, and no right to return or refund applies. With this information, we will work with you to find a suitable solution as quickly as possible.
7. Refunds
A refund can only be issued once the item has been received and approved at the return address in China. Once approved, we will refund the purchase amount within 14 days, using the original payment method. Original shipping costs are non-refundable.
8. Cancellations
Orders cannot be cancelled once they have been placed and entered into processing. No refund or chargeback request can be opened before the item has actually arrived and been received. If you have a question or issue with your order, please contact us first at info@seanfiona.com rather than initiating a chargeback or refund request directly.
9. Liability
- We are not responsible for lost packages if tracking confirms the item was delivered to the address provided by the customer.
- An incorrectly provided address is the responsibility of the customer.
- Errors in the shipping address must be reported within 24 hours of placing the order, by emailing info@seanfiona.com.
10. Contact
For any questions regarding returns, refunds, or the status of your order, please reach out to us at info@seanfiona.com. We aim to respond to all inquiries within 1–2 business days.