Privacy Policy

Last updated: 3-7-2026

This Privacy Policy applies to all services provided by Seán & Fiona ("we," "us," or "our"), reachable at info@seanfiona.com and registered at 14 Merrion Square, Dublin 2, D02 XY45, Ireland. We respect the privacy of our customers and handle the personal information you provide to us confidentially and in accordance with the General Data Protection Regulation (GDPR).

1. What Information We Collect

We collect personal data that you provide to us when placing an order, creating an account, or contacting our customer service, including:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed via our payment providers; not stored on our own servers)
  • IP address and device/browser information
  • Order and transaction history
  • Data regarding your activity and behavior on our website (via cookies)

2. Purposes of Processing

We process your personal data for the following purposes:

  • Processing, shipping, and invoicing your orders.
  • Providing customer service and support.
  • Sending order updates, tracking information, and other relevant communications.
  • Improving our services, website, and product range.
  • Preventing and detecting fraud and misuse.
  • Sending marketing communications, only where you have given explicit consent.

3. Legal Basis for Processing

We process your data based on the following legal grounds:

  • Performance of a contract — to fulfill your order.
  • Consent — for example, for marketing communications.
  • Legal obligation — such as tax and accounting record-keeping.
  • Legitimate interest — such as fraud prevention and service improvement.

4. Sharing Data with Third Parties

Your data is only shared with third parties to the extent necessary for our services, including:

  • Payment providers: American Express, Apple Pay, Google Pay, Mastercard, Visa, Maestro, and Shopify Payments.
  • Shipping and delivery partners: An Post, and, where applicable, additional courier services.
  • Our supplier(s), for the purpose of processing and fulfilling your order.
  • Analytics and marketing service providers, where applicable and subject to your cookie preferences.

We have entered into data processing agreements with all relevant third parties where required. We never sell your personal data to third parties.

As part of our fulfillment process, orders may be shipped directly by a supplier located outside the European Economic Area (EEA). Where this results in an international transfer of personal data, we ensure appropriate safeguards are in place in accordance with GDPR requirements, so that your data remains protected to the same standard regardless of where it is processed.

5. Data Retention

We do not retain your personal data longer than necessary for the purposes for which it was collected, or as required by law (for example, a statutory retention period of 7 years for financial and tax records).

6. Cookies

Our website uses cookies to improve functionality, analyze visitor behavior, and support marketing efforts. Please see our separate Cookie Policy for more information. You can adjust your preferences at any time via the cookie banner or your browser settings.

7. Security

We take appropriate technical and organizational measures to protect your personal data against loss, unauthorized access, misuse, alteration, or disclosure. These measures are regularly reviewed and updated to reflect current best practices and the nature of the data we process.

8. Your Rights

Under the GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Rectify inaccurate or incomplete data.
  • Erasure ("right to be forgotten"), where applicable.
  • Restrict processing of your data.
  • Data portability — receive your data in a structured, commonly used format.
  • Object to processing based on legitimate interest or for direct marketing purposes.
  • Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us at info@seanfiona.com. We will respond to your request within the timeframe required by law.

9. Complaints

If you believe we have not handled your personal data in accordance with this policy or applicable law, you have the right to lodge a complaint with the Data Protection Commission (DPC), the supervisory authority in Ireland, or with the data protection authority in your own country of residence.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most recent version will always be published on our website, with the "Last updated" date shown above.